Prince Telecom

Operations Center

Getting it Right the First Time

Our operations center is stationed in Albertville, Alabama and houses specialists that set Prince Telecom apart from its competition. The operations center has not only workforce optimization specialists who help maximize performance levels, but also a team dedicated to invoicing integrity and reconciliation. The team also:
  • performs audits
  • manages wage-and-hour compliance
  • executes talent acquisition

Using internal applications, our operations center can also review detailed geo-located data for new technicians that include bonding and pole photos, home integrity checks, drop certifications and more. These photos, measurements--accurate to within six feet--and data all come together to help ensure that the job is done right the first time. Customers can be assured that technicians are doing the best job they can and technicians can be assured that the operations center is there to support them.